Q I cannot establish an ODBC connection, what settings
can I check?
A Check the following:
||Check that you
have ODBC drivers installed on your computer for
your specific database format. If not, find an ODBC supplier,
such as Actual Technologies or OpenLink and download a demo
||Make sure that
there is a physical connection between your computer
and the computer holding the data source – ie, they
are on the same network.
||Run an ODBC test.
There are various ODBC testers available on the Internet
us for help.
cannot establish a TCP/IP connection, how can I check it?
A Try the following:
have ODBC drivers installed on your computer for your
||Make sure that there is a physical
connection between your computer and the computer holding the
data source, ie, on
the same network.
||On Macs, check that TCP/IP is set
to E/NET and
not to PPP in the Apple Talk Control Panel.
||Ensure that your computer and the
one containing the data source have the appropriate subnet
masks to enable them to see each
Server Address 192.0.0.1 Subnet Mask 255.255.255.0
Mac Address 192.0.0.2 Subnet Mask 255.255.255.0.
||Try to ‘ping’ the server.
(Ping is a utility that confirms that the connection between
two TCP/IP computers exists. This type of program is either
provided with your network card software or available for free
from the Internet.)
||Ensure that your network protocol
is set to TCP/IP and the host TCP/IP address is entered correctly
in the ODBC setup control panel.
cannot connect LinkUP to my SQLServer.
A Please check the following:
||TCP/IP protocol is installed on
the SQLServer itself. Note: Default installation will NOT install
TCP/IP, the server needs to be stopped and restarted.
on the Mac needs to be installed and configured to
be in the same subnet
as the server, ie, if the server has an address
of 192.168.x, then your computer must have an address
of 192.168.x (where
x is a number between 1 and 255, excluding number
10 and any other used by existing network devices).
||Ping the server
from your computer.
||Check ODBC components
are installed correctly on your computer. It should have an ‘ODBC
Setup PPC’ control panel available as well as the SequeLink
||Check ODBC components
are installed correctly on the server. The NT server should
have a SequeLink program group and the administrator should
be run and the process started.
you have instructions about ODBC connections using
A Yes, please
see below for your particular configuration.
For Mac OSX
to link MS Access on PC to QuarkXpress on Mac
to link MS Excel on PC to QuarkXpress on Mac
to link MS SQL on PC to QuarkXpress on Mac
to link Oracle on PC to QuarkXpress on Mac
Mac OS9 and OS9 Classic
1 How to link MS Access on PC
to QuarkXpress on Mac
2 How to link
MS Excel on PC to QuarkXpress on Mac
3 How to link
MS SQL on PC to QuarkXpress on Mac
to link Oracle on PC to QuarkXpress on Mac
do I put the OpenLink ODBC licence file for a single tier driver?
A The licence file should be placed in one of the
following locations depending on the OS you are using.
Mac OS X - The licence should be placed in the following
Macintosh HD/Library/Application Support/OpenLink/Bin
Mac OS 9 or 9 Classic – The licence file should
be placed in the following directory:
do I put the OpenLink ODBC licence file for a multi-tier driver?
A The licence file should be placed in
the following location:
am using the OpenLink Bridge driver to connect to my database. When I
try to make a
connection I receive an error reading (Miscellaneous TLI error). Why?
A This is because you are using two different
versions of OpenLink drivers on the server and client eg: OpenLink driver V5.0
on the client and OpenLink driver V5.1 on the server. To solve this problem uninstall
current drivers on both the client and the server, making sure you take a copy
of the licence file (oplrqb.lic) from the OpenLink / Bin directory on the server.
Then download and install the latest set of drivers from OpenLink
using LinkUP with OpenLink drivers to run an update I noticed that there
missing from some of the records which contain long descriptions of over
255 characters. Why?
A This is
because you did not uncheck the "Defer fetching of long data" option
from Options tab in the ODBC Administrator on the client. Please download our instructions describing
where this option can be changed.
Q I am trying
to connect to a database on the PC/Server from my MAC but I don’t
know the IP Address of the PC/Server for the OpenLInk configuration. What
A You can use
the server name instead of the IP address simply by inputing the computer name
in the Hostname section of the OpenLInk configuration screen.
am using SequeLink drivers on a MAC 0S 9.x to connect to my SQL server
database. However I cannot view/read “nvar” or “nvarchar” data
fields from my SQL database.
A SequeLink does not support
nvar and nvarchar field formats.
am having trouble making a connection to my database using the OpenLink
A If you have researched the other
ODBC issue solutions on these technical FAQs and had a look at OpenLink's Online
technical support (www.openlinksw.com),
Please download these
instructions explaining how to create an OpenLink log file. This may enable us
to see where your problem lies. Once you have created the file, email it to us
I start QuarkXPress on my Mac I receive the error ‘XTension not compatible
with this version of QuarkXPress‘, Why?
A There are three possible reasons
for this error to occur.
||Check that you are running
the appropriate version of QuarkXPress..
||Make sure you have the dongle
drivers correctly installed (If running with a full version of LinkUP).
||Make sure you have an
ODBC driver installed. If you have version 3.52 of the OpenLink drivers
installed, you will need
to copy the folder 3.52 from
and paste it back to the same location renaming the folder to ‘3.51’.
have a Mac with an ADB dongle and I want to upgrade to a USB, how do I do
have a dongle exchange policy by which we exchange dongles
the cost it takes to cover the hardware, reprogamming
and courier. ADB dongles are now defunct, please visit
our Upgrades page for details.
see the message ‘Dongle not initialised’ when I try to open
LinkUP. I have installed the driver as directed, what now?
||Ensure your IT department have
the USB controller enabled, the dongle is securely plugged in and you have
downloaded the appropriate driver.
||Download this dongle
medic application to see if your dongle is detected.
Data Source Issues
cannot update from some DBF files.
A DBF drivers to not
support non-DOS file naming conventions, so make sure that there are
no non-DOS characters
or spaces in the table names (alph-numeric only). Also ensure that the
file names are less than ten characters.
am unable to update, connect to or edit the data source.
could be that only characters A-Z are allowed in
the data source names and characters other than these
A-Z, eg, spaces or underscores, may have been used.
Rename the data source names.
my PC I get LinkUP Error: Error reading data [microsoft][ODBC Excel Driver]
Syntex error (missing operator) in query expression ‘field name’ when
trying to view certain fields from an Excel spreadsheet through the dataviewer.
Why does this happen?
A This is happening because you
have spaces in the field name. This can be proved by removing any fields from
the dataviewer with a space in the field name and hit requery you will see all
the data from fields that do not contain spaces in their field names. Field names
should not contain spaces or uppercase, or any non alphabetical or numerical
my MAC when I click on certain fields in my dataviewer and click requery
I lose all
the data in the viewer. What causes this?
A This is happening because you have spaces
in the field name. This can be proved by removing any fields from the dataviewer
with a space in the field name and hit requery you will see all the data from
fields that do not contain spaces in their field names. Field names should
not contain spaces or uppercase.
data in Excel is formatted correctly, but when I update using LinkUP,
I lose the commas
in my numbers and it adds a .0 to the end of all records, how can I stop
see this Excel
document with formulas to prevent this. The explanation
of ‘why’ is in the document.
have an SQL database and my field named ‘language’ isn’t
will have to rename this field. For some reason it conflicts
with other command calls!
cannot see the decimal places from a price field in the dataviewer and
they are not displayed after update.Why?
is due to the database format, Please download the
access database and view the query field format to amend this configuration.
I use LinkUP, or the demo, my computer crashes or freezes. (This
question and answer is mainly for legacy systems, it is not a problem
in current versions of LinkUP.)
check the following:
OS versions should be compatible with the programs.
||If you are currently running OS9.0, it is
recommended that you upgrade or use ATM 4.6.1 (Adobe Type
Manager) or the latest version. Also for older OS’s,
please ensure you have the Font Manager Patch available
||QuarkXPress should have a minimum of 25MB
(set under ‘get info’ in the QuarkXPress application
||On Macs, the ATM should be set up as follows
(ATM is accessible via the ‘Apple’ list, or
in Control Panels):
• Cache size - 2Mb
• Preserve character
shapes - ON
• Smooth font edges
on screen – ON
• Disable smoothing
at screen font sizes - OFF
• Precision character
positioning – ON
• Enable font substitution
• Enable auto activation
||a. Virtual memory OFF (under memory control
TCP/IP installed and configured.
ODBC installed and configured.
Create a duplicate folder, copy QuarkXPress application
into this folder. Inside this folder create an XTensions
folder and copy the LinkUP and Xpress tags filter into
this folder. Launch this copy of QuarkXPress by double
clicking on the QuarkXPress icon. (This is to ensure that
other Xtensions are not interfering
Ensure that you are running only ONE of the LinkUP XTensions
by placing it in the XTensions folder within the QuarkXPress
folder by double clicking the QuarkXPress folder you are
If you are working with ASCII text files only, you will
need to request the LinkDB version (which is not compatible
with Quark V.5 or V.6).
have created a where statement that I wish to use,
However when I try to copy it to the where clause
in Configure; Data Sources it overruns and cuts
the end of my statement off. How do I solve this?
A LinkUP will
work with up to 64 characters for the 'where' statement. If your statement
exceeds this limit then you will need to query your data from within your database
to achieve the required results.
have downloaded the demo version, followed the
directions for Quark 6 on PC, and am unable
to get the XTension to load. When I startup Quark
6 and launch the XTensions Manager, that xtension
has "Error. XTensions module failed to load." How
do I solve this?
will need to run the Quark updater for Quark 6.1, this is available
free of charge at www.quark.com.
If you are running Quark 6.0 on a MAC you will also need to install
ODBC before LinkUP can run. Please read the Tutorial
text is being imported as Helvetica or Arial
and does not retain the style sheets as set up
in my QuarkXPress document?
is a recognised issue with QuarkXPress 6.5. The
text can be re-styled after import. We are awaiting
an update from Quark.
I connect to my datasource via Configure, Data
Sources, the Markup Tools palette is not auto-populated
with field names; why?
you want to autopopulate the Markup Tools palette,
create a New View via the Data Viewer. The full
setup/configuration way of creating field names
is to do so manually and assumes you wish to create
your specific field names for markups and their
entire configuration individually.
have recently changed the format of my pictures
from jpeg to tiff, Now whenever I run an update
my pictures are not imported. Why?
you change the format of your images you will also
need to replicate the change in your database image
reference field or set a find and replace rule for
the image filed using LinkUP Configure; Field Links.
receive the following error when trying to import
or export from my database: ODBC syntax error
reading ‘field name’. Why?
error may occur if your field names are the same
as the reserved function names in your database for
example Microsoft Access has reserved functions such
as Time, Desc, Note. Download the attached PDF for
a full list of reserved
Tips and hints
do I filter the data viewer record set (I can
only see 200 of my fields at a time)?
A To filter
the data viewer please download and
follow these instructions.
pointers on Character Maps.
A Characters are always
translated both on input and output.
Current character mapping is saved with the document and within the project,
ie, reloading the project file will reconfigure maps accordingly. You can change
the current mapping by loading the character
map files. This action is accessible
by selecting LinkUP, Configure, Character Map.
The following notes apply when
producing your own custom map files. Please also refer to this Character
- Input and output terms are relative, depending on the data flow direction.
Input value is the value expected from the database during document update/build.
Output is the new (replaced) character during the same process. So, for example,
A from the database needs to be B on the page during database to page flow:
The mapping would search down the input side of the list and take the first
match. It would match the first A (ASCII 65) and replace with the new output
value 66 which, in this case is B.
- If the process is reversed, ie exporting from Quark
to the Database, input value is the value expected to be sent to the database,
output value is the character to be found in the Quark document. So, for
example, if A from the document needs to be B in the database during the
page to database flow:
The mapping would search down the output side of the list and take the first
match. So first matching A value (ASCII 65) will be replaced with the new input
character B. In case of multiple matches, the first encountered match will
be executed. Ie, if you have several places where you mapped A to B in the
first instance and C in the second instance, only B would ever be output.
want LinkUP to export text to the Quark document that has
tags applied to it, ie <b>Bold</b> and <I>Italic</I>.
Can LinkUP do this?
choose LinkUP Tags on export. In the LinkUP menu
in Quark, pick Configure>Field Links, pick the ‘Basic
and in ‘During Update Process Tags as:’ choose ‘LinkUP’ radio
I reconfigure LinkUP so it doesn’t sort by key?
Click on LinkUP / Configure / Datasources, select the datasource you wish to
sort and click Edit. In the Order By field type the name of the field you wish
to order, this will sort the field in alphabetical ascending order. To sort the
same fields in descending order leave a space after the field name and type desc.
You can also sort by multiple fields by typing a (, ) before typing any additional
fields to order by.
Eg: Order By: product desc, description. This will sort your data
with descending product then description.
can I find my LinkUP serial number and dongle (security
are two ways in which you can acheive this. The first is to enable
LinkUP from the utilities menu and click LinkUP / About LinkUP
from within Quark and the second is to download the relevant application
below and click update security key. This will provide you with
both the LinkUP serial number and the dongle (security key) reference
do I create a relational database based on my Quark
document using the LinkUP Enterprise export function?
instructions here. (.zip file includes
Quark template, MS Access Database and full instructions).
building a relational document, the next item starts at the
end of the last line. I want the markup to include
the return character.
the Markup Properties extended palette, you need to ensure that you have the
correct amount of ‘Offset Characters’ configured.
Ie, if the return is the next character on from the end marker,
you need to have End Offset Character
as 1. The same can be used for formatting prior to the start
I convert my documents from QuarkXPress 4 to QuarkXPress
6 will the LinkUP markups remain in place?
A Yes (presuming you have upgraded
to the relevant version of LinkUP). You may need to change your datasources or
picture paths but the links should remain embedded. Remember you may open a QXP4
document in QXP6 but, once opened, you will not be able to open it again in QXP4
unless you save back via QXP5. Always ensure you have a clean copy of the QXP4
document to revert to in case of problems. (Only
QuarkXPress 6 and 7 are currently supported.)
want to create a multi-level build (relational build) using
a template, how do I do this?
A Download these instructions for a
simple three level build (LinkUP Enterprise only). The download includes detailed
instruction on how to markup the document, a sample Access database and a QuarkXPress
template. The document is for Quark 6 on a PC, but can be used on a Mac too.
If you need any further instructions about ODBC connections, please download
the demo bundle and see the Tutorial Essentials document.
it possible to change the colour of my text box when I run
A Yes, please download our tutorial
for box colour updates
do I filter my data via LinkUP so I can build in sections?
A You can build in sections by applying
a where statement.
do I use the mail merge function?
A Download this tutorial explaining
how to setup and configure LinkUP to use the mail merge facility.